
Integration of AI in OSS offers tremendous benefits to an operator. The rightful integration can help telcos in:
- Customer retention
- Customer behavioral modeling
- Fraud detection
- Better customer experience management
The AI should be native to the OSS for providing a central tenet for complete digital transformation. It allows all the information generated by the system to be acted upon in a single step. There would be no silo formation and the decisions will be taken in the light of complete information.
Source : https://tinyurl.com/vbcz9zj
