Employ a Convergent Charging Solution and Improve Transparency in Billing

Frequent changes in the requirements of subscribers have placed tremendous pressure on the shoulders of telecom operators to come up with exciting offers. The pressure is so intense that telcos with traditional telecom billing software are finding it hard to survive in this intense competition. The main reason for this is the lack of flexibility in their billing solutions that prevents them from launching new bundles of services and innovative plans on time. Hence, they end up losing out to competition in the race to evoke a positive reaction from the market. This leads to a financial loss, which could have been easily avoided if a capable online charging system was employed in the first place.

Why Invest in a Modern Online Charging System?

Most traditional charging systems in the past were incapable of charging users’ transactions in real time. Although the IN system used for prepaid services worked in real-time, it was incapable of offering flexible services and bundles. However, nowadays, there is an option to move to convergent billing solutions that have an online charging system at their heart. The many benefits of investing in an online charging system are:

1. Ability to deliver digitized services –

Digital transformation is beckoning the telecom industry. However, traditional billing systems that employ old charging systems cannot deliver these services as per expectation because they do not support virtualization and cloud deployment. But when you select a software solution like Telgoo5, you not only get the benefit of digitization but are also able to deliver exciting bundles and offers to your subscribers.

2. Customer authentication and management of features –

An OCS allows for customer, subscriber and service identification before providing access to a service. It also helps a telco manage auxiliary subscriber services like live balance, prepaid life-cycle and blacklist option.

3. Tracking services and calculating CDRs –

An OCS captures CDRs (call data record) in real-time. It also loads the result to the billing system database for rating and bill generation. An OCS also has the feature of tracking services and keeping them for records. All these features make an OCS a must-have for any telecom operator trying to boost his overall billing operation and attract new customers.

With an OCS as part of their telecom billing system, telcos not only get to enjoy the benefits of real time charging, they are also able to ensure that credit limits are implemented and resources are authorized on the basis of transactions made by the customers.

How to Make a Seamless Transition to a Modern OCS?

Most telcos are aware of the advantages offered by a new-age OCS; however, they do not make a switch to a new system as they are worried about its compatibility with their equipment and applications. Although there concerns are justifiable, there are some online charging systems in market that are actually backward compatible like the one offered by Vcare – Telgoo5. With such an OCS as part of your operation, you can digitalize your workflow, shift your business to the cloud and enjoy flexibility in telecom billing.

The Perfection of Inbound Call Center Services in the Progress of Your Business

Inbound call center services are like a single point of contact created for the customers, which is why; they serve as the face of a business. When a customer calls for help, he expects someone representing the brand to answer the call. Everything that an agent says on the phone is of utmost importance as it represents the brand. Hence, your inbound call center services are of great significance and should never be ignored and always done with due diligence

As simple as it might sound, yet noting approaches benefit of an organization is an extremely basic and essential assignment. Organizations and associations will in general outsource their call noting prerequisites to proficient specialist co-ops as it offers them different advantages. Aside from diminishing their outstanding task at hand these specialist organizations likewise give them quality services at truly moderate costs.

Noting approaches sake of customers goes under inbound client care benefits and gives numerous points of interest to them. Referenced underneath are probably the most conspicuous elements that urge organizations to settle on an inbound call focus.

Decrease In remaining task at hand and non-center exercises: Managing both center and non-center business procedures can be boisterous for associations, particularly those having huge scale nearness. By outsourcing their call noting prerequisites to a call BPO outsourcing organization they can diminish quite a bit of their outstanding task at hand identified with non-center business forms. Along these lines, they can concentrate their time and assets on the center business exercises and increment the general profitability of their business.

24×7 Support: Your clients may call you at whenever and it is necessitated that you go to them in a welcoming way at whatever point they do as such. The vast majority of the organizations offer client backing and specialized help benefits on a 24×7 premise to clients for their customer’s sake. They ensure that every single call is visited and dealt with in the most heartfelt style regardless of time of the call.

Consumer loyalty: Customer fulfillment is a standout amongst the most wanted things for each association and they truly need to accomplish it through whatever implies fundamental. Procuring an organization for noting the calls made by your clients can go far in accomplishing consumer loyalty for your business. At the point when clients get legitimate reaction and backing from an organization, they create trust for that brand and remain faithful to it.

Colossal Cost Savings: Hiring a specialist co-op from outside for call noting prerequisites is considerably more financially savvy for associations than giving it from their very own end. Most importantly, they should build up a framework setup where call operators can accept calls. Next, they should burn through cash on procuring procedure of workers will’s identity positioned to get the calls. Further, in the event that they look after assets, at that point they should deal with their compensations, protection and different customs partner with enlisting a full time worker. Then again, associations can spare every one of these costs by taking the assistance of a call focus outsourcing organization as they can enable them to set aside to 70% of the general expense of setting, running and keeping up an in-house call noting focus.

There are a lot more focal points of enlisting an inbound call center yet these are the most unmistakable ones. In any case, associations need to ensure that they are cooperating with the correct specialist co-op as the nature of their services is going to assume a critical job in deciding the dimension of consumer loyalty being conveyed by the organization. Direct broad research and examination before you conclude any BPO specialist co-op for your business prerequisites.

Inbound Call Center – The Essence of Call Center Services

In the light of intense competition between companies, the role of call centers has become extremely important. At Bluechip Callcenter, we presume that there has fallen an immense need to enhance and expand the scope of customer services. This expansion has brought up inbound call center services to the forefront. Today, the contact centers are popular for the varied services that they offer to the customers, and this in turn results in an increase in sales for the business.

Inbound Call Center Services

How an Inbound Call Center Works and Impacts your Business Prospects? Read More : https://bit.ly/2YXZPsB

Make a Difference to Your Brand Image with Innovative IVR Solutions

Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via voice and DTMF (Dual-Tone Multi-Frequency) tones generated by a keypad. But, it is much more than that, as without it the whole call center operation can go haywire. Although it is possible to get your hands on generic IVR solutions, they do not do justice to the brand image of a company. Hence, it is advised that you should utilize IT outsourcing services for IVR solutions.

Designing and Implementing IVR

Many IT outsourcing services boast about their IVR designing capabilities, however, not all are capable of coming up with quality IVR solutions that will hold real value for your business. Hence, it is best to go with an IVR partner that follows a systems approach. For best results, an IVR development process should start with consulting, in which, the IVR project needs to be clearly defined. In this phase, analysis needs to be done to determine how the automated IVR solution can benefit your company.

After analysis, design and development of the IVR application need to be carried out. A good outsourcing company will research on the requirements of the client and develop an IVR solution that meets all your requirements. This phase is sometimes more important than the actual programming stage as it defines how the IVR solution will work.

Once development is done; the actual coding part needs to be completed. A good IVR programming vendor will most likely have high level IVR programming tools that will expedite the process of IVR programming. After programming, testing needs to be done to find out the bugs in the IVR solution. Once testing is done, the IVR should be used in real-life cases and the results should be monitored to understand its impact on the business.