Two Poles of Best Telecom Billing System : Convergence and Monetization

The rapid changes in the telecom industry have made the task of telcos extremely difficult. The disruption caused by the increased use of OTT (over the top) services has been a huge factor in the diminishing profits of some of the biggest telecom operators across the globe. To make up for the lost revenue, telecom companies are looking to launch new services like IoT platform, 5G etc. However, delivering such services is not simple, not unless you have best telecom billing systems at your disposal.

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Prevent Revenue Losses with Reliable Convergent Real Time Billing Solutions

In this age of excessive competition, Vcare OCS provides and efficient and flexible way to charge and bill subscribers in real-time. Its true real-time performance ensures that all the services are monetized and there is no revenue leakage. Equipped with event based and session based functions, the OCS serves as a centralized platform for charging nearly all modern services. It uses CDRs (Call Data Records) for calculating all charges and at the same time loads the results to the billing database. At Vcare OCS, we understand our clients’ requirements and create customized telecom billing solutions to meet their exigent needs.

Convergent Real Time Billing System

What to Look for in Your Next Telecom Charging System?

As companies change their focus and become more customer-centric, the importance of innovative telecom solutions has increased. Especially when it comes to accuracy in billing, there is no middle ground and you cannot survive without owning/leasing a robust and reliable telecom billing software. In today’s telecom operations, the most critical element of is OCS. After many revisions since its inception, OCS has improved dramatically and has become critical for modern-day charging and rating applications.

What is an OCS?

OCS System

Online charging system better known as OCS is a vital part of telecom billing architecture. It forms the real-time beating heart of any BSS. Every customer exchange – whether it is event-based or session-based – is accounted for by the OCS. It also features an Account Balance Management Function (ABMF) that stores and updates vital subscriber information. It is a great advancement in the telecom industry that fixes the many anomalies/limitations of erstwhile IN and offline billing systems. 

The Risks of a Flawed OCS

An OCS is the most critical component of any telecom operation. Whether you are an MVNO or a major network operator, you should understand that your whole brand image depends on this vital resource. As every user interaction is captured by OCS, it is crucial for all your billing tasks. In case your OCS is flawed, it may lead to the creation of error-ridden invoices that will be sent to your customers. If this happens, then your customers will most likely switch their operator, which will spell doom for your business. Therefore, you should put all your efforts in finding an accurate OCS solution that can be trusted.

Vital OCS Features You Should Be Concerned About

An OCS system has many attributes that determine its efficacy in any business model. While different telecom operators may have their own preferences about these features, there are some important attributes that are critical for all telecom billing operations:

  1. Security against hackers – The threat of hackers looms large over any business that is done on the Internet. As an OCS is connected to the web at all times, you need to pay special attention to the security measures employed by the OCS provider. Without proper security, you risk losing all the goodwill generated over many years in a matter of seconds.
  2. Scalability – The subscribers of an operator keep on changing with time. Without a scalable OCS, you are unable to keep up with the varying demand. Hence, scalability of the OCS should be kept as a top priority.
  3. Provision for future technologies – An OCS should not only address the present-day requirements but it should also be ready to meet the future needs. It should be able to fulfill the requirements of highly-promising technologies like 5G and IoT. Without any provision for future technologies, you might have to constantly change your OCS system, which is definitely bad for business.

Employ a Convergent Charging Solution and Improve Transparency in Billing

Frequent changes in the requirements of subscribers have placed tremendous pressure on the shoulders of telecom operators to come up with exciting offers. The pressure is so intense that telcos with traditional telecom billing software are finding it hard to survive in this intense competition. The main reason for this is the lack of flexibility in their billing solutions that prevents them from launching new bundles of services and innovative plans on time. Hence, they end up losing out to competition in the race to evoke a positive reaction from the market. This leads to a financial loss, which could have been easily avoided if a capable online charging system was employed in the first place.

Why Invest in a Modern Online Charging System?

Most traditional charging systems in the past were incapable of charging users’ transactions in real time. Although the IN system used for prepaid services worked in real-time, it was incapable of offering flexible services and bundles. However, nowadays, there is an option to move to convergent billing solutions that have an online charging system at their heart. The many benefits of investing in an online charging system are:

1. Ability to deliver digitized services –

Digital transformation is beckoning the telecom industry. However, traditional billing systems that employ old charging systems cannot deliver these services as per expectation because they do not support virtualization and cloud deployment. But when you select a software solution like Telgoo5, you not only get the benefit of digitization but are also able to deliver exciting bundles and offers to your subscribers.

2. Customer authentication and management of features –

An OCS allows for customer, subscriber and service identification before providing access to a service. It also helps a telco manage auxiliary subscriber services like live balance, prepaid life-cycle and blacklist option.

3. Tracking services and calculating CDRs –

An OCS captures CDRs (call data record) in real-time. It also loads the result to the billing system database for rating and bill generation. An OCS also has the feature of tracking services and keeping them for records. All these features make an OCS a must-have for any telecom operator trying to boost his overall billing operation and attract new customers.

With an OCS as part of their telecom billing system, telcos not only get to enjoy the benefits of real time charging, they are also able to ensure that credit limits are implemented and resources are authorized on the basis of transactions made by the customers.

How to Make a Seamless Transition to a Modern OCS?

Most telcos are aware of the advantages offered by a new-age OCS; however, they do not make a switch to a new system as they are worried about its compatibility with their equipment and applications. Although there concerns are justifiable, there are some online charging systems in market that are actually backward compatible like the one offered by Vcare – Telgoo5. With such an OCS as part of your operation, you can digitalize your workflow, shift your business to the cloud and enjoy flexibility in telecom billing.