Stay One-Step Ahead of Customer Needs with Revolutionary Billing and Charging

Billing and charging are both critical aspects of modern-day telecom operations. In order to thrive in today’s market, you need the best billing platform that can offer complete transparency and keep customers on board.

Meet Requirements in Real-Time with Online Charging System

Billing and Charging

An Online Charging System (OCS) is a type of convergent charging system that caters to the unique needs of businesses. It has the capacity to store large amount of data, and the processing power to charge every service in real-time i.e., <5ms.

Due to the fast speed of service charging, it becomes possible to charge and rate both event- and session-based services at the same time. Telecom operators can now collate every service charge on a single document. This provides complete convenience and comfort to the customers using multiple services from an operator.

Another important facet of OCS is its ability to offer credit control and real-time notifications. Customers get immediate notifications when they are just about to exceed their allotted quota of data limit or call minutes. Hence, they never really have to pay anything extra, unless they actually want to go over the limit to use additional services.

The OCS allows for quick monetization and telcos are easily able to bundle different services as per their marketing strategy. It offers complete revenue assurance and comes with bolstered data security.

They don’t even know the possibilities of convergent charging and what it can offer, which is a shame because it can make a huge difference.

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Solve Complex Telecom Business Issues with Convergent Charging

Enforce policies better and immediately win subscribers’ trust with convergent charging. A real-time online charging system offers convergence in billing and allows you to integrate complex tariff plans easily. Incorporating new services and attractive bundle packages becomes simple and you are able to exploit market trends by launching plans quickly. Convergence allows you to keep up with the emerging technology and fulfil new customer demand whenever they arise.

convergent charging

Convergent charging is a concept that all businesses in the telecoms industry need to familiarize themselves with. In the simplest of explanations, this type of charging method allows providers to consolidate all of their rendered services into one solo platform.

Prevent Revenue Losses by Setting up a True Real Time Charging System

To say that the telecom sector is full of competition is quite an understatement. Apart from the prominent service providers, you also have a plethora of mobile virtual network operators (MVNOs) that offer their services at highly affordable rates.

If you run one such network, you would know how difficult it is to meet your bottom line in this environment. Unhappy customers can switch to a different provider at a moment’s notice. But happier clients are just as tricky when it comes to maintaining brand loyalty. You need to keep offering state of the art solutions that excite your customers and keep them from leaving your service for a competitor.

An essential service such as real time charging can prove quite handy in appealing to your clients. With its transparent billing, minimal errors, and faster service, a real-time charging system is precisely what you need to bring your services to the forefront in your customer’s minds.

What is Real Time Charging?

Real-time charging solutions help you actively charge your customers for the services they use. As the name suggests, these charges will incur in real-time, which in other words means that your customers are billed as they use any services, as opposed to being billed after they have used a service.

It might seem like a small difference at first, but real time charging can revolutionize your billing for the better. Among other advantages, it provides benefits such as a smarter network, accurate billing, and efficient services.

However, as a MVNO, it isn’t always easy to set up a real-time charging system that successfully delivers on all expectations. You need to be careful about what kind of real-time charging solutions are you enabling for your network. That’s why it is essential to keep the following points in mind while setting up real time charging systems.

Check If It Supports Convergent Billing

The first thing that should be on your mind is to set up a real-time charging system that holds the latest technologies within it. While any real time charging mechanism will allow you to deduct accurate charges, some variations are more effective than others.

For instance, a convergent real time billing system doesn’t only help you automate your charges. It also consolidates them for better management and accounting.

Through a convergent real time billing system, your customers don’t have to pay for different services or accounts on an individual basis. While they still get charged in real time, their charges come consolidated in a single bill.

This makes it easier for customers to pay for different subscriptions and even accounts. It also sets your service apart from operators who do not offer this feature.

Learn the End Charges for Yourself

Before you enter into a contract for real-time charging solutions, make sure that their actual charges do not cost you a fortune.

This is highly important if you are looking at long term growth for your network while also providing efficient billing services to customers.

Make sure that you are comparing different providers’ charges and services side by side before making a decision. Those who are confident in their services will also be able to answer any questions you have, so don’t shy away from having your team gather the answers that you require.

This method helps you find a real-time charging system that can serve as a long-term solution for business. It goes a long way by managing your costs while providing state of the art services to your customers.

Obtain Your Services From a Reliable Provider

Another elementary yet very crucial aspect is to obtain your real time charging services from a reliable provider.

You should look for a provider that has been operating in the industry for a while, has a track record of serving other networks and MVNOs, and holds a credible reputation for using the latest technologies.

This makes sure that you are not handing your network’s fate into the hands of a sub-par infrastructure. Rather, you are paying for services that make a difference for your network’s service. This approach also gives you the confidence that you are setting up your real-time charging solutions with the latest advancements.

At (v)WeCare, we offer state of the art, cloud-based online charging solutions that are built to scale any network’s services to the next level. With automated billing, access-based controls, and native CRM, we can provide you and your customers with the level of service that you are looking for today.

Whether you are ready to move to our real-time charging system right away or if you have any questions regarding the efficacy of our services, don’t hesitate to reach out to us today. We will be glad to answer your inquiries and provide you with solutions that fit your needs the best.

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Reimagine Telecom Billing Services with a Competent Convergent Charging System

The rapid changes in the telecom industry have made the task of telcos extremely difficult. The disruption caused by the increased use of OTT (over the top) services has been a huge factor in the diminishing profits of some of the biggest telecom operators across the globe. To make up for the lost revenue, telecom companies are looking to launch new services across different verticals. However, managing such an effort is not simple, not unless you have best telecom billing systems at your disposal.

Make the Most of Telecom Billing Services to Launch New Services Fast

No all telecom operators are blessed with in-house development teams that can devise new billing systems to meet the emerging requirements of their business. Some operators are still using older IN based billing systems that are not efficient at all. These systems act like a bottleneck and prevent a telecom operator from bringing his new services in the market on time. This compromises their best laid plans to exploit current market situations. For example, if a telco (using an obsolete billing system) wants to launch a new bundle that immediately addresses the current requirements of his subscribers, he would have to first contact the billing vendor and get the software re-built or altered. The time it takes for such an alteration may be too much and the opportunity may pass him by.

To avoid such a situation from occurring, it is best to partner with telecom billing services that offer cutting-edge telecom billing solutions that can launch any new plan immediately. This will reduce the time to market of new telecom offerings and allow operators to improve profits. However, before investing in a new telecom billing system, you need to ensure that it has the following functionalities:

  1. Monetization of New Partnership Ventures

Partner onboarding can be made more rewarding by using a telecom billing system that is capable of monetizing the association. The need of the hour is a billing system that does the following efficiently:

  1. Bundles partner services into packages
  2. Delivers APIs to associating vendors for their benefit
  3. Takes care of confusing settlement models with different partners
  4. Has support for new digital economy
  • Convergent Billing

Given the pace at which new services are launched by telcos, sending and receiving different bills for each service sounds like a chore for both service providers and subscribers. A much better option is to switch to the best telecom billing systems that allow for convergent charging and billing. Convergent billing for all services via convergent charging system like OCS makes monetization of complex services like IoT quite simple. Moreover, convergent billing places all customer usage in a single location, which makes it easily accessible for both customer services providers and the subscribers.


Given the current state of competition in the telecom industry, it has become imperative for telecom operators to invest in the best telecom billing systems. However, a billing system is only worth your effort and time if it allows for convergence and monetization of complex services.

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Best Things About Convergent Charging

With the advancement of technology, the telecom industry is going through quick transitions. The workflow and requirements keep on changing according to customer and business trends. Any laxity in tending to the ongoing trends can be detrimental to a business operation, and in some cases even lead to the complete breakdown of a telecom operation. Hence, it is essential to incorporate vital functionalities into one’s telecom billing software to avoid failure at all cost.

Bring a New Efficiency in your Billing Tasks with the Best OSS Billing System

One of the biggest challenges faced by telcos with regards to automation comes in the form of data enrichment. AI can only work its magic only if the data received from various network elements is normalized and standardized. The network data needs to have some relation with incoming demands from service orders that are active and contextual information routed through BSS. As OSS layer is the meeting point where all data insights converge, it makes sense to integrate AI in the OSS.

Integration of AI in OSS offers tremendous benefits to an operator. The rightful integration can help telcos in:

Read More : Make Way for Complete Automation to Exploit Benefits of Next-Gen OSS Billing System

1.      Customer retention
2.      Customer behavioral modeling
3.      Fraud detection
4.      Better customer experience management

Prevent Revenue Losses with Reliable Convergent Real Time Billing Solutions

In this age of excessive competition, Vcare OCS provides and efficient and flexible way to charge and bill subscribers in real-time. Its true real-time performance ensures that all the services are monetized and there is no revenue leakage. Equipped with event based and session based functions, the OCS serves as a centralized platform for charging nearly all modern services. It uses CDRs (Call Data Records) for calculating all charges and at the same time loads the results to the billing database. At Vcare OCS, we understand our clients’ requirements and create customized telecom billing solutions to meet their exigent needs.

Convergent Real Time Billing System

3 Unusual Ways to invest in Cloud-Based OCS System

Online Charging System

An internet charging framework (OCS) is a product stage that encourages continuous client charging dependent on the substance and volume of services rendered. Here are a portion of the top advantages that an OCS stage will give:

A superior endorser experience: An OCS System will enable your clients to get to their record from an assortment of cell phones. Endorsers can access rates and charges, and deal with their record continuously with an OCS. Putting resources into an OCS will in this way improve the general nature of service and make fulfilled clients.

Charge for service progressively: Waiting until after a service is rendered to charge for information utilization could bring about a major income misfortune for your organization as certain clients probably won’t pay their bills. Streamline the charging gathering process by charging your endorsers as they get to the data you give.

Procure more pieces of the overall industry and importance: One of the main approaches to grow your business as a specialist organization is to offer new and tempting services for your clients. Accomplish this with the adaptable and effective charging service of an OCS. This will expand piece of the overall industry and separate your business from your rivals.

What to Look for in Your Next Telecom Charging System?

As companies change their focus and become more customer-centric, the importance of innovative telecom solutions has increased. Especially when it comes to accuracy in billing, there is no middle ground and you cannot survive without owning/leasing a robust and reliable telecom billing software. In today’s telecom operations, the most critical element of is OCS. After many revisions since its inception, OCS has improved dramatically and has become critical for modern-day charging and rating applications.

What is an OCS?

OCS System

Online charging system better known as OCS is a vital part of telecom billing architecture. It forms the real-time beating heart of any BSS. Every customer exchange – whether it is event-based or session-based – is accounted for by the OCS. It also features an Account Balance Management Function (ABMF) that stores and updates vital subscriber information. It is a great advancement in the telecom industry that fixes the many anomalies/limitations of erstwhile IN and offline billing systems. 

The Risks of a Flawed OCS

An OCS is the most critical component of any telecom operation. Whether you are an MVNO or a major network operator, you should understand that your whole brand image depends on this vital resource. As every user interaction is captured by OCS, it is crucial for all your billing tasks. In case your OCS is flawed, it may lead to the creation of error-ridden invoices that will be sent to your customers. If this happens, then your customers will most likely switch their operator, which will spell doom for your business. Therefore, you should put all your efforts in finding an accurate OCS solution that can be trusted.

Vital OCS Features You Should Be Concerned About

An OCS system has many attributes that determine its efficacy in any business model. While different telecom operators may have their own preferences about these features, there are some important attributes that are critical for all telecom billing operations:

  1. Security against hackers – The threat of hackers looms large over any business that is done on the Internet. As an OCS is connected to the web at all times, you need to pay special attention to the security measures employed by the OCS provider. Without proper security, you risk losing all the goodwill generated over many years in a matter of seconds.
  2. Scalability – The subscribers of an operator keep on changing with time. Without a scalable OCS, you are unable to keep up with the varying demand. Hence, scalability of the OCS should be kept as a top priority.
  3. Provision for future technologies – An OCS should not only address the present-day requirements but it should also be ready to meet the future needs. It should be able to fulfill the requirements of highly-promising technologies like 5G and IoT. Without any provision for future technologies, you might have to constantly change your OCS system, which is definitely bad for business.